Chuq points to this excellent mini-rant on customer service from Tim Bray. It's spot on as I would say if I were British. It applies to all companies, but is particularly appropriate for ISPs and computer hardware vendors.
Fimoculous has collected an amazing set of "best/worst of 2003" links. Some are predicable, others are really great. I'll probably spend part of Thursday going though them. (Sorry for the nerdy title; I couldn't resist.)
My favorite years are the ones where Hanukkah and Christmas overlap. Tonight, be sure to light your sixth Christmas tree on fire to represent the miracle that the forests have not run out of trees yet.
OK, I'll admit that I still have some hopes for the CAN-SPAM act making things better, but not many. Specifically, now that we see that the US government plans to send repeated spams promoting George Bush. They even ignore requests to unsubscribe; not a good sign.
OK, maybe I'll be the last to say something about last week's WSIS fiasco. Better yet, I'll just point to Crooked Timber's summary. One of the better quotes from it is "Ironically, the very kind of people the Swiss were intent on keeping out of the summit -- the ones with sandals, long hair and attitude problems - are the ones who make the internet work every day, and not just when there's a junket to Geneva in the offing."
Follow Me Here..., as usual, covers difficult psychiatric drug topic in an informative matter. This time, it's treating kids with anti-depressants, which is not contraindicated in Great Britain. Two excerpts: "It may serve society's interests better to prevent harmful bad practice than rely on good." "A truly depressed child is at considerable risk of morbidity and mortality, and prudent antidepressant use has an invaluable role in ameliorating her/his suffering and preventing a dire outcome. It just has to be managed by someone properly trained, adequately experienced, well-intentioned, and not in the pockets of the drug companies."
If so, you should read this article of the lack of efficacy of most prescription drugs. Most people assume that, if a drug has been prescribed to them, there is a good chance that the drug will work. Nope. The chart at the bottom of the article is particularly sobering.
This article on sex abuse is interesting for what it leaves out until the end. It is not until the ninth paragraph that the word "Catholic" is used. There is an implicit assumption that if it is a diocese dealing with sex abuse problems, the reader knows that it's the Catholics.